Frequently Asked Questions

Many of our customers have specific questions about our professional carpet cleaning and flooring services. Here are just a few of the frequently asked questions we hear at Synergy Carpet Cleaning & Flooring Services.

General Questions

How can I get a quote?

Simply visit the Contact Us page on the website or call us today at 707-280-5789 for more information or to schedule your service.

How do I maintain my new carpet warranty?

In most cases, your carpet will require professional cleaning every 12-18 months in order to maintain the warranty. Read the warranty information for your carpet. Be sure to choose a method the manufacture suggests or requires. Vacuum frequently with a properly working vacuum. Blot up spills promptly.

How do I prepare for your arrival?

Remove all small items from the rooms to be cleaned, items like small rugs, magazines, kids toys, etc. If you would like us to move heavier items please move breakables from the tops of any furniture.

Do you move furniture?

We do ask that you remove as much of the smaller items as possible so that we can focus on the actual cleaning. We can move some large pieces of furniture that can’t be removed from the room. We only move the furniture far enough to clean under it. We then replace it, placing it on plastic tabs, or special styrofoam blocks to protect the furniture and carpet during the dry process. Some beds, pianos, entertainment centers, bookshelves, etc may not be safely moved, but can be cleaned around with no problems.

Should I vacuum before you arrive?

Vacuuming your carpet before carpet cleaning isn’t always necessary but it will help. If your carpet has a lot of loose debris, hair or pet hair we recommend vacuuming before we arrive.

Will you remove ALL spots and stains?

We keep our truck stocked with spotters for all type of stains. It is helpful to know the source of the stain, but not always required. We do our best to remove all of the spots and stains but it may not possible due to the staining material. Rest assured, we pride ourselves on not only being a great carpet cleaners, but also a difficult stain removing professional. We will do whatever we can to remove the spot.

Is the carpet damp after cleaning?

Yes, our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 6 and 12 hours, depending on the airflow in the home, condition and style of carpet being cleaned.

How long will it take my carpet to dry?

The weather plays a role in dry times. When the humidity is high it will take a longer time to dry then if the weather is dry and warm. In most cases 6-12 hours. Ceiling fans, floor fans such as box fans can really speed up the drying process. On a warm dry day, open windows will help as well as turning your central heat fan “ON” from the “AUTO” setting. This will circulate air through out the house.

Should I turn up the heater to speed drying time?

It is not necessary to turn your heat up unless the weather is extremely cold. The best temperature is usually between 65 & 70 degrees.

Can I walk on the carpet after cleaning?

It is important to minimize the use of the carpet until dry, but light use during the drying process is fine. It is completely safe to walk on the carpet as long as you’re feet or shoes are clean. Also for the first few hours of drying, you need to take care walking from damp carpet onto hard surfaces to avoid slipping.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation 707-280-5789. We want you happy!

Scheduling Questions

Can I get a same day appointment?

While we can’t guarantee same-day appointments, we will make every effort to accommodate your schedule.

Do I have to be home for my cleaning?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

Do you arrive at the exact time booked?

Yes, most of the time. However, we generally give you a one-hour window when you book, due to traffic and weather circumstances. In scenarios where we will be late, you will be contacted to let you know the ETA.

When am I charged for the service?

You are charged once the cleaning has been completed.